Housing
Calling About a Rental Listing
You saw a flat advertised online.
easy
Practice Returning an Item in English
You bought something last week and it's going back. You've got the item, possibly the receipt, and a cashier who has to work to the policy.
Live
English · Voice only 02:00
You're talking to: cashier
You: customer
opening the return
I'd like to return this, if that's alright.
giving your reason
It's just not what I was after.
clarifying the outcome
Would that be a refund or a credit note?
Your goal
Get a clear yes or no on a refund; if it's no, leave with a named alternative — exchange, credit note, or nothing — and know when the money comes back.
You'll practice
- Say you want to return it and why
- Answer what they ask about the receipt and the payment
- Get a decision and a timeframe for the money
Phrases you'll actually use
Six lines that carry most of this conversation. You'll hear them, and you'll need them.
-
I'd like to return this, if that's alright.
— opening the return
-
It's just not what I was after.
— giving your reason
-
Would that be a refund or a credit note?
— clarifying the outcome
-
I paid by card, if that helps.
— answering about payment
-
I haven't got the receipt, I'm afraid.
— admitting the missing receipt
-
How long before it's back on my card?
— asking about timing
Level-up expressions
bring something back
return an item to a shop
I wanted to bring this back, if possible.
change your mind
decide differently than before
I just changed my mind about it.
swap something for something
exchange one item for another
Could I swap it for a different size?
Practice this conversation out loud
Two-minute conversations with an AI that stays in character. Three a day is your six minutes, with feedback on your fluency, grammar and vocabulary after every one.
Start freeFirst session free · No credit card
