Admin
Opening a Bank Account
You've just moved and want to open a basic account so your salary can be paid in.
easy
Practice Calling Customer Support in English
There are two charges on your phone bill you weren't expecting. You've called the provider, got through the menu, and now you have to make your case.
Live
English · Voice only 02:00
You're talking to: support agent
You: customer
stating why you're calling
I'm calling about two charges on my bill.
describing the duplicate
I've been charged twice for the same thing.
asking about the charge you don't understand
This other one I don't recognise at all — what is it?
Your goal
Get the charge you shouldn't have paid taken off, and a straight answer on the one they won't refund.
You'll practice
- Get past the menu and explain the problem
- Point to each of the two charges specifically
- Leave with a refund or a credit, and a date
Phrases you'll actually use
Six lines that carry most of this conversation. You'll hear them, and you'll need them.
-
I'm calling about two charges on my bill.
— stating why you're calling
-
I've been charged twice for the same thing.
— describing the duplicate
-
This other one I don't recognise at all — what is it?
— asking about the charge you don't understand
-
Nobody told me that would cost extra.
— pushing back on a charge that stands
-
Is there anything you can do on that one?
— asking for a goodwill gesture
-
When will I see the money back?
— pinning down the timeline
Level-up expressions
get through to someone
succeed in reaching someone by phone
It took ages to get through to a real person.
put someone on hold
pause a call while the caller waits
You put me on hold for twenty minutes.
look into something
investigate something
Could you look into this for me?
Practice this conversation out loud
Two-minute conversations with an AI that stays in character. Three a day is your six minutes, with feedback on your fluency, grammar and vocabulary after every one.
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