Admin
Calling Customer Support
There are two charges on your phone bill you weren't expecting.
hard
You've just moved and want to open a basic account so your salary can be paid in. The only bill in the flat is in your flatmate's name.
You're talking to: bank employee
I've just moved here and I'd like to open an account.
What do I need to bring with me?
The bill's in my flatmate's name โ is that a problem?
Leave knowing exactly which documents to bring, what will be accepted instead of the bill, and whether you need an appointment.
Six lines that carry most of this conversation. You'll hear them, and you'll need them.
I've just moved here and I'd like to open an account.
โ stating why you're there
What do I need to bring with me?
โ asking for the document list
The bill's in my flatmate's name โ is that a problem?
โ flagging the document problem
Would a letter from my employer do instead?
โ offering an alternative document
Do I need an appointment, or can I just walk in?
โ asking whether an appointment is required
How soon could I actually start using it?
โ pinning down when the account works
set something up
arrange or establish something new
How long does it take to set up an account?
fill something in
complete a form
Do I need to fill in anything else?
any chance
a polite way of asking if something is possible
Is there any chance I could do this without an appointment?
Two-minute conversations with an AI that stays in character. Three a day is your six minutes, with feedback on your fluency, grammar and vocabulary after every one.
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